It has been over ten working days since I made my second complaint about this programme, due to the first complaint not being taken seriously. I was sent a response to that first complaint which was mostly a template response and it appears every one of the other 135 complaint writers received that exact same copy-pasted reply. This falls far outside the standards of best practices that should be expected from a public service.
All of the other complaints that I have read focused on the programme's bias. Mine did not; my complaint was entirely focused on the lack of factual rigour in the programme. This was not at all addressed so in my second complaint a provided a handful of examples with accompanying explanations of what I found to be wrong with them. I have waited patiently for a reply to this and today marks the tenth working day from which I submitted my second complaint. There has been no response and despite the number of complaints the BBC has not made a public response on the relevant webpage either.
Every error in the programme is serious and the errors in the programme are extensive and could not fail to widely mislead an uninformed audience who receive much of their information from the press, who frequently fudge facts and skew data, often at the behest of ministers advancing welfare reforms.
I will continue to pursue a proper response from the BBC on this matter and have begun work on a line-by-line rebuttal of the way the programme presents information, the publicly available information it omitted (such as the actual fraud prevalence and expenditure figures) and the outright inaccurate claims that were clearly not checked (no researchers are credited in the programme). If I continue to be ignored I will escalate my complaint as far as it can go.
Friday, 18 November 2011
Case #3: Time Is Up.
I have just submitted the following complaint on the BBC complaints form.